Enjoy complimentary insured shipping worldwide on all orders.

How to Return

Our return instructions are paper-free as part of our commitment to reducing our environmental impact. This benefits our customers, our people and our planet.

We recommend you return your items using the packaging your order arrived in. If you can't do this, please find a suitable alternative. Ensure any designer boxes or cases with your order are protected within your returns packaging. If you return your item without covering the designer boxes or issues with your order, you may not receive your refund.

Booking your return is free and easy. Here's what you need to do:

Go to Orders & Returns if you have an account. 

Find the order you want and click return item(s)

Select each item and your reason for returning it.

Place each item you're returning with any designer boxes or cases that came with your order inside the RAM LEYOKADIA packaging.

Prepare your package by attaching your Return Label and Return Note to the outside of your RAM LEYOKADIA packaging. Make sure the Return Label is visible, as the courier will need to scan it. 

Give the Waybill Doc to the courier. To track the return of your order, make a note of the Waybill Number. 

We recommend you ask the courier to scan your package when they collect your return. This will make sure your return is tracked.

 

Guest return instructions

If you placed your order as a guest and want to return it, enter your order details here. 

Ensure returns from partner boutiques are packaged separately and that the correct Return Label is attached to the outside of each RAM LEYOKADIA box.

All the documents you need to return should be included in your RAM LEYOKADIA box. If you need to reprint them, head to Orders & Returns in My Account or if you placed an order as a guest, click here.

Returns Pick Up

We are pleased to offer all customers a free returns collection service for purchases that meet our Returns Policy. 

Your returned item must arrive at the RAM LEYOKADIA partner boutique or brand it was ordered from by 14 days after your delivery date. We recommend booking your return pick-up within seven days of your delivery date to ensure that it arrives at the relevant RAM LEYOKADIA partner's location within 14 days. 

We will send you a collection confirmation email with all the details you need to complete the return. Suppose you are returning items to multiple RAM LEYOKADIA partners. In that case, you must request a separate collection for each in your RAM LEYOKADIA account or if you placed your order as a guest.

Just to let you know, we can only offer a free returns pick up from the same country your order was delivered to.

 

Return at a drop-off point

Our service allows you to return your online order at some RAM LEYOKADIA partner stores or a courier drop-off point near you. Select the 'Drop-off' option in your RAM LEYOKADIA account, or if you placed your order as a guest, click here. Prepare your package with the documents included with your order. Take the return to your chosen location, and we'll do the rest.

 

Returns in the US

Depending on the origin of your package, returns in the US can be conveniently dropped off at UPS, FedEx or DHL. All you need to do is go to Orders & Returns if you have an account or, if you placed your order as a guest, click here, check the courier on the return label inside your RAM LEYOKADIA box and find the closest drop-off point for that courier. You can also return your package at a participating RAM LEYOKADIA partner by selecting the return 'in-store' option. For returns above £2500 , please get in touch with our Customer Service team for assistance.

 

1. ABOUT RAM LEYOKADIA AND THIS PRIVACY POLICY 

We are the RAM LEYOKADIA ("we", "us", "our") and are committed to protecting your privacy.

RAM LEYOKADIA is the controller for the General Data Protection Regulation (the "GDPR"), a company registered in England and Wales (Company No. 06400760), with its registered office located at The Bower, 4th Floor, 211 Old Street, London EC1V 9NR, United Kingdom. This Privacy Policy provides information on how we collect and use personal data. RAM LEYOKADIA operates ram leyokadia.com. This Privacy Policy sets out the information we collect, the reasons we collect the data, and how we can use and share the information. The Website and the services provided by RAM LEYOKADIA are not intended to be used by children.

 

2. THIRD-PARTY WEBSITES

Our Website can contain links to and from the websites of our partner boutiques, retailers and brands (collectively our "Partners"), advertisers, and affiliates, amongst others.

If you follow a link to any of these websites, please note that this Privacy Policy does not apply to those websites. We are not responsible or liable for those websites' privacy policies or practices, so please check their policies before submitting personal data to those websites.

 

3. WHAT INFORMATION DO WE COLLECT, AND HOW? 

When you interact with us, whether by using our Website or communicating with us, we may collect the following information about you: Information you give us: you may provide us with information about yourself if you sign up for an account on our Website, place an order for products, complete any online forms (such as registration forms, competitions, and surveys), opt-in to receive our newsletters and special offers, enter a contest or promotion, participate in social media functions with our Website, or correspond with us (by email, telephone, instant messaging apps, social media or otherwise). Depending on what you provide, this information can include your name, address or location, phone number, email address, date of birth, gender, purchase information, shopping preferences, images, and financial information (including your credit or debit card details, although we do not hold them, our payment processors do). If you register an account on the Website, you may give us your photograph and nickname. From your account, you can also invite your friends to shop at our Website (including by email, Facebook, or Twitter). Even though we let them know that we've received their details from you, please ensure that you have your friend's permission before sharing their contact details with us and only forward emails to people you know would be happy to receive them. Information we receive from other accounts or sources: we can receive information about you from other sources, such as different accounts (e.g., when you use your Apple ID or Google Sign In to sign in on our Website) or other websites, including data brokers, our partners, social media providers like Facebook and Twitter, advertising networks and analytics partners, and payment and delivery service providers. We supplement the data you provide us with data from data appending services such as public or social graph data to better serve you with content or promotions. We will append this data to our existing customer account information to better understand customers' interests and provide more relevant product recommendations and advertising. We will increase our customers' security when using our Website and comply with our legal obligations, such as sanctions laws. This information may include household size, household income, or profession. This information can be associated with your personal information such as name, email, physical address, or phone number. You can see more details about the third parties we use in section 5. The information our IT systems collect about you: each time you visit the Website, certain information will be created and automatically recorded by our IT systems. That information includes: Cookies: you can see more details about cookies in section 7, but these small text files can help improve your experience with the Website and make it easier to interact with us. This may include storing your location or language preferences to save you from re-entering information when returning to or ensuring that items you wish to order don't disappear as you navigate between pages on our Website. We also use cookies to provide you with tailored advertising. Device information: the information provided by your device will differ depending on your operating system and device settings (e.g. PC, Mac, iPhone, Android, or otherwise) but includes the type of device you have (e.g. iPhone 6S or Samsung Galaxy S7), the device's IP address and location, the browser you're using, your mobile network provider (for mobile devices), the pages you have visited, your time zone and country location, and crash or download error reports. Information we collect in-store: RAM LEYOKADIA is always looking for new opportunities to improve your shopping experience, and this extends to your experiences in-store, which extends to your in-store experiences.

 

4. WHAT DO YOU USE MY INFORMATION FOR? 

To provide you services and the Website, including allowing you to order and receive products using our Website, administer your account and optimise and optimise your experience, we need to use the information we collect in several ways. We also use the information for marketing and advertising purposes. Where you have told us you would like to receive marketing communications or when you have made a purchase using our services, our partners and we will use your personal information (including your name, email address and address) to send you updates, news occasionally, and offers via email, post, or other forms of media. We may use your information (including supplemental information received from partners that we append to our existing customer information as described below) to tailor these messages to you. You may unsubscribe from our email marketing communications by modifying your preferences in your account's profile management section or following the opt-out instructions in your promotional emails. Should your country be covered by such services, we may use your information to provide you with shopping recommendations and personal styling-related services. Therefore, you'll have Accessaccess to an improved and more interactive shopping experience. Such services will be provided along with third-party providers, which will be acting as processors. We use third-party service providers to serve advertisements most relevant to you across your different devices and on our own and others' websites and mobile applications. In addition to the information about your visits to our Website or usage of our mobile application, our service providers may also use the information about your interactions with other websites or applications to target advertisements for products available from ram Leyokadia or our partners. For information about opting out of targeted advertising and controlling the use of cookies, please see the cookies section of this Privacy Policy. We also conduct research, analysis, and surveys on your use of our Website and views. We keep tracking your spending on our Website to see if you can benefit from our exclusive loyalty programs, VIP customer program and Access. Finally, we use your information to confirm your identity and perform credit or anti-fraud checks to ensure financial security. Please scroll down to find out the detailed purposes for which we collect your information, what specific information is collected and the legal basis for which we purpose that data. To register and manage your account on our Website: we collect your name, email, password, and other details you may wish to add to your account, like phone number, address and gender. The legal basis is the performance of a contract with you. To fulfil the orders you make through our Website: we collect your name, address, phone number, and Order details, like the products you buy, the size and price. The legal basis is the performance of a contract with you. To collect payment from you: we collect your payment information, which comprises the credit/debit card's number, holder's Name and CVV. We don't store them and only transfer them to our authorised payment providers. The legal basis is the performance of a contract with you. To provide you with our customer services: (including helping you to solve any issue you have with our services, updating you about any change to our terms of service, or contacting you to know how was your experience with us): we collect your name, email, password, phone number and addresses and your contact history with us. The legal basis is the performance of a contract with you and our legitimate interests in retaining you as a customer. To monitor the quality of our customer services: we collect your name, email, password, phone number and addresses, your response to our SMS inquiries about the quality of the service and your contact history with us (including phone records of our conversations and conversations through email or other instant messaging apps). The legal basis is the legitimate interests in running our business. To administer, maintain and optimise our Website and services, we collect your device information (such as your device IP address and device type), Cookie identifiers and browsing information. The legal basis is the legitimate interests in running our business. To send you marketing communications and personalised offers: we collect your name, email, phone number, addresses, date of birth, purchase history, browsing history and behaviour, device information, shopping preferences, cookie identifiers, internal identifiers and country. The legal basis is the legitimate interests in electronic direct marketing of similar products and services you have acquired using our Website when such is not applicable, your consent to send you special offers and campaigns powered by RAM LEYOKADIA in cooperation with exclusive partners. To manage our loyalty programmes: we collect your name, email, phone number, addresses, date of birth, purchase history, browsing history and behaviour, device information, shopping preferences, nickname, cookie identifiers, internal identifiers, country, spent tier level and wealth. The legal basis is our legitimate interest in running our business and improving your shopping experience. To provide you with personalised recommendations and enhance your experience: we collect your name, email, phone number, addresses, date of birth, purchase history, browsing history and behaviour, in-stores interactions with products, device Information, shopping preferences, nickname, cookie identifiers, internal identifiers, country, spent tier level and wealth. The legal basis is our legitimate interest in running our business and improving your shopping experience. To conduct research, analysis, enquiries and surveys on your use of our Website: we collect your Name, Addresses; Email; Device information; the legal basis is our legitimate interests in running our business and improving our Website and your experience. To advertise and retarget advertising of our and our partners' products and services: we collect your email, cookie identifiers and device information. The legal basis is our legitimate interests in running our business. To produce aggregated statistical reports: we use your order history, provided that the result of such statements does not identify you. The legal basis is our legitimate interests in running our business and improving our Website.

 

5. WHO DO YOU SHARE MY INFORMATION WITH? 

We work with several carefully selected third parties to provide our services and the Website. To do this, we may share your information with these third parties in the following limited circumstances: Group companies for business purposes: RAM LEYOKADIA is part of a more prominent family of companies in different parts of the world ("RAM LEYOKADIA"). The RAM LEYOKADIA comprises RAM LEYOKADIA and all its subsidiaries, including but not limited to Browns (South Molton Street) Limited, Stadium Goods and New Guards Group. You can find information about the RAM LEYOKADIA here. We may share your data to operate our business and provide the Website and services. Rest assured, their use of information is consistent with this Privacy Policy; Our partner boutiques and brands from whom you purchase products: we rely on carefully selected partners that supply the products you see on our Website. Third-party service providers for business purposes: We rely on several carefully selected third parties to provide services and products to function correctly. We permit these companies to use your personal information only to the extent necessary to provide us with their services and products. Below you can find the types of third parties we use: Courier companies that we use to deliver the products to you and, as such, they need access to your order information, including your Name and address. These providers have a global outreach, with many local companies that can be engaged depending on your shipping address. Payment providers we use to process your payment information (including your credit/debit card details) so that we can collect payment from you. These are based in the European Union, United States and China and are engaged depending on your location. Anti-fraud and credit check providers to keep us and you secure. They can access and process your information and associated orders to check for fraudulent behaviour. Our current providers are based in the United States, Europe, and Analytics and search engine providers, like Google, that we use to assist us in improving and optimising the Website. These providers are based in the United States and Europe. Customer Service management providers allow us to provide customer services and improve and manage your customer experience. Our current provider is based in the United Kingdom. Marketing Tools providers that help us enable our marketing. These providers are based in the United Kingdom. Performance Marketing and Recommendations Providers help us deliver advertising and recommendations of RAM LEYOKADIA products tailored to your interests and needs. These providers are based in Europe (mainly in the UK) and the United States. Research companies we can engage to help us conduct surveys regarding your use of our Website and Services. These providers are primarily based in Europe (mainly in the UK) or the United States. IT/technology providers that we use to support, maintain and provide our technology and IT infrastructure that supports our Website and the storage of your information. This includes Microsoft Azure that we use to host your data. These providers are based in the Netherlands and Ireland. Advertisers for marketing purposes: we can provide your information to our advertising and social media partners that you select (including Facebook and Twitter), where they require the data to select and serve relevant adverts about our and our partners' products and services to you and others. Third-party service providers to enrich data: We may also increase, match, or combine information we hold about you with data from other sources, for instance, by sharing some of your data with selected business partners. These partners are based in the United Kingdom. We do this to understand your customer profile and interests better so we can deliver customised offers and other personalised services. Third parties where we're considering a corporate transaction: RAM LEYOKADIA is always looking for new opportunities and directions to grow. This means sometimes we may feel corporate transactions such as mergers, acquisitions, reorganisations, asset sales, or similar. In these instances, we may transfer your information to enable the assessment and undertaking of that transaction. If we buy or sell any business or assets, your personal information may be one of the assets that are transferred. To comply with legal requests: on occasion, we may be required to liaise with various regulators and law enforcement agencies in several different countries, whether because of the law, a court order, or another legal process. Although we dispute requests wherever suitable, in some cases, we may have to share your information with the regulators or law enforcement agencies. Where we consider it appropriate and provided, we are not prohibited from doing so by law or court order; we will attempt to notify you of these legal demands. Aggregated information with third parties: we may aggregate your information with the knowledge of other customers, creating a dataset of information about the usage of our Website, purchase of products, and other general, grouped information about our customers. The legal basis is our legitimate interest to understand the use of our service and the demand for our product. Although this dataset is aggregated and anonymised, meaning it cannot identify you as an individual, it provides a valuable insight into the use of our Website, and we may therefore share it with select third parties. These parties may include providers of plugins or similar technologies (to help measure traffic), our partners and other providers (to allow them to better stock products), and our investors.

 

6. TRANSFERS OF YOUR DATA 

Using our Website and our services, you acknowledge and accept that your personal information will be processed in the United Kingdom. We transfer the personal information to one of our partners outside the EEA to the extent such transfer is needed to fulfil the contract between you and the Partner from which you are ordering the products. When transferring personal information to one of our third-party services providers set out above, we rely on different adequacy measures, as set out below: Model Clauses: We rely on the Commission's model contracts for the transfer of personal data to third countries (i.e. the standard contractual clauses) according to Decision 2010/87/EU when transferring your information to our US service providers who do not adhere to the US Department of Commerce's EU-US Privacy Shield.

 

7. COOKIES 

We use technology such as "cookies" to collect information and store your online preferences. Cookies are small information sent by a web server to a web browser, allowing the server to identify each page’s browser uniquely. We use the following categories of cookies on our Website: Strictly necessary cookies enable you to move around the Website and use its features. Without these cookies, services you have asked for, such as remembering your login details or shopping basket items, cannot be provided. These cookies will inform us, by your behaviour on our Website, if we can do business with you and protect RAM LEYOKADIA and its customers from fraudulent activities. Performance cookies: these cookies collect anonymous information on how you use our Website (e.g., we use Google Analytics cookies to help us understand how customers arrive at our site, browse, or use our site) and highlight areas we can improve, such as navigation, shopping experience and marketing campaigns. The data these cookies store does not show personal details from which your identity can be established. They are also used to help measure the effectiveness of an advertising campaign. You may opt-in to these cookies using your browser settings. Functionality cookies: these cookies remember choices you make, such as the country you visit our Website from, language and search parameters such as size, colour, or product line. These can provide an experience appropriate to your selections and make the visits more tailored and pleasant. The information these cookies collect may be anonymised, and they cannot track your browsing activity on other websites. You may opt into these cookies using your browser settings. Targeting cookies or advertising cookies: these cookies collect information about your browsing habits to make advertising more relevant to you and your interests. They also limit the number of times you see an advert. The cookies are usually placed by third-party advertising networks. They remember the websites you visit, and that information is shared with other parties such as advertisers. For example, we use third-party companies to provide you with more personalised adverts when visiting other websites. You may opt-in to these cookies using your browser settings. You can withdraw your consent to these cookies at any time through the following options: Google Analytics cookies across all websites, please visit Google Analytics Opt-out Browser Add-on. For third-party cookies relating to behavioural advertising, please go to www.youronlinechoices.EU. You can clean the cookies through your browser settings for any other type of cookies. Please note that refusing cookies does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver adverts tailored to your web preferences and usage patterns so that you may see a more significant number of irrelevant adverts.

 

8. SECURITY

Keeping you and your personal information secure is very important to us. We take several reasonable steps to try to protect the personal information that you provide, including: Use a Transport Layer Secure (TLS) to encrypt the personal data you send us during the order process (including any financial information such as credit or debit card details). You must establish a unique username and password to access your account on our Website. Not keeping details of your credit or debit card would enable any third party to transact using that credit or debit card (such as your CVV number). Regularly monitor our servers and IT systems for possible vulnerabilities and attacks. Unfortunately, despite this, the transmission of information via the Internet is not completely secure. We cannot guarantee the security of your data transmitted to or through our Website; any such message is at your own risk. Please keep in mind that if you voluntarily disclose personal information through other means of communication than the Website in a non-protected environment (such as through email, SMS, or online messages), that information can be collected and used by others outside of our or your control.

 

9. HOW LONG WILL YOU USE MY INFORMATION FOR? 

We retain the data you provide to us for as long as you have your account with us. After that, you may have questions or a claim about our services, notwithstanding any superior retention period that we may be obliged to observe by legal requirements. In some circumstances, you can ask us to delete your data as set out below. After you have terminated your use of our services, we may store your information in an aggregated and anonymised format.

 

10. WHAT ARE MY PRIVACY RIGHTS? 

You have certain rights about the personal data we hold about you, which we detail below. Some of these only apply in certain circumstances, as in more detail below. We also set out how to exercise those rights. Please note that we will require you to verify your identity before responding to any requests to exercise your rights, and that can include asking a set of security questions to ensure it is you. When you have appointed someone else to request on your behalf, that person and organisation must show a valid power of attorney. We must respond to your request to exercise those rights without undue delay and at least within one month (although this may be extended by a further two months in certain circumstances). Access: you have the right to know whether we process personal data about you, and if we do, to access data we hold about you and specific information about how we use it and whom we share it with (including the categories of personal data we share with businesses for their direct marketing uses and the names and addresses of those businesses). Please note that in the "My Account" dashboards, you can see information about you, namely your account details (such as name, email, phone number, date of birth, the addresses you use for billing and shipping, and your order history and shopping preferences). You can also request a copy of your information. We may charge a reasonable administration fee if you require more than one copy of the data we hold about you. We may not provide you with specific personal data if providing it would interfere with another's rights (e.g., where providing the personal data we hold about you would reveal information about another person) or where another exemption applies. Portability: you have the right to receive a subset of the personal data we collect from you in a structured, commonly used, and machine-readable format and a right to request that we transfer such personal data to another party. The relevant subset of personal data is data that you provide us with your consent or to perform our contract with you. If you wish for us to transfer the personal data to another party, please ensure you detail that party and note that we can only do so where it is technically feasible. We are not responsible for the security of the personal data or its processing once received by a third party. We also may not provide you with specific data if it interferes with another's rights (e.g., the personal data we hold about you would reveal information about another person, our trade secrets, or intellectual property). Correction: you have the right to correct any inaccurate personal data. You can edit your personal information in the "My Account" settings. You can also request the correction by emailing us. Please note that in some cases, we can ask you to explain in detail why you believe the personal data we hold about you to be inaccurate or incomplete so that we can assess whether a correction is required. Please note that whilst we consider whether the personal data we hold about you is incorrect or incomplete, you may exercise your right to restrict our processing of the applicable data as described below. Erasure: you may request that we erase the personal data we hold about you in certain circumstances. Please scroll down to know what those are: You believe that it is no longer necessary for us to hold the personal data we hold about you. We are processing the personal data we hold about you based on your consent and you wish to withdraw your support, and there is no other ground under which we can process the personal data. We are processing the personal data we hold about you based on our legitimate interest, and you object to such processing. Please provide us with detail as to your reasoning so that we can assess whether there is an overriding interest for us to retain such personal data. You no longer wish us to use the personal data we hold about you to send you promotions and special offers. You believe we are unlawfully processing the personal data we hold about you. Also, note that you may exercise your right to restrict our data processing whilst considering your request as described below. Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure. Please note that we may retain the personal data if there are reasonable grounds for us to do so (e.g., for the defence of legal claims or freedom of expression), but we will let you know if that is the case. Where you have requested that we erase data that we have made public and there are grounds for erasure, we will use reasonable steps to tell others to display the data or provide links to the data to erase the data too. Restriction of Processing to Storage Only: you have a right to require us to stop processing the personal data we hold about you other than for storage purposes in certain circumstances. Please note that if we cease processing the personal data, we may use it again if there are valid grounds under data protection law for us to do so (e.g., for the defence of legal claims or another's protection). Listed below are the cases where you may request that we stop processing and only store the personal data we hold about you: You believe the personal data is not accurate for the period it takes for us to verify your claim. You wish to erase the personal data as the processing is unlawful, but you want us to retain the personal data for storage only and stop processing it. We wish to erase the personal data as it is no longer necessary for our purposes, but you require it to be stored for the establishment, exercise, or defence of legal claims. You have objected to us personal processing data we hold about you based on our legitimate interest, and you wish us to stop processing the personal data whilst we determine whether there is an overriding interest in us retaining such personal data. Objection: at any time, you have the right to object to our processing of data about you to send you promotions and special offers, including where we build profiles for such purposes, and we will stop processing the data for that purpose. You can change your marketing preferences at "My Account" or tick "unsubscribe" at the bottom of each marketing email we send you. Please note that you will still receive emails about the orders you make through our Website or updates to our Terms & Conditions and Privacy Policy. You also have the right to object to our processing of data about you, and we will consider your request in other circumstances as detailed below: We are processing the data we hold about you (including where the processing is profiling) based on our or a third party's legitimate interest, and you object to such processing. Please provide us with detail as to your reasoning so that we can assess whether there is a compelling overriding interest in us continuing to process such data or if we need to process it about legal claims. Also, note that you may exercise your right to request that we stop processing the data whilst we make the assessment on an overriding interest. Withdrawal of Consent: you can withdraw your consent at any time by changing your marketing preferences in "My Account" by unsubscribing at the bottom of each email received or by writing emailing us as set out below.

 

11. UPDATES TO THIS POLICY 

Any changes we may make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back regularly to keep informed of updates or changes to this Privacy Policy.

 

These terms and conditions (together with the information and policies contained in the "Customer Service" pages on the website and any other documents referred in these terms and conditions) ("Terms and Conditions") set out the legal terms that apply to your use of our website http://RamLeyokadia.com/ any of its sub-domains and any other websites operated by us or on our behalf and any mobile device application or desktop application developed by us or on our behalf (together, the "Websites" and “Website” being a reference to any one of them) and the other services that we provide (the "Services"). Please read these Terms and Conditions carefully and make sure that you understand them before using the Services. Please note that by using the Services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you will not be able to use the Services and you should leave the Website immediately. If you continue to use the Website or if you order products, we will take this as your acceptance of these Terms and Conditions. 

1) Understanding these Terms and Conditions When certain words and phrases are used in these Terms and Conditions, they have specific meanings (these are known as 'defined terms'). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of the Terms and Conditions where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks). When we refer to "RAM LEYOKADIA", "we", "us" or "our", we mean Ram Leyokadia UK Limited or, where relevant, its affiliates. Where we refer to "you" or "your" we mean you, the person using the Services. We have used headings to help you understand these Terms and Conditions and to easily locate information. These Terms and Conditions are only available in the English language. We will not file copies of the contracts between us and you relating to our supply of the Services, or between you and the Partners relating to the sale of the products, so we recommend that you print or save a copy of these Terms and Conditions for your records (but please note that we may amend these Terms and Conditions from time to time so please check the Website regularly, and each time you use the Services to order products, to ensure you understand the legal terms which apply at that time). 

2) Our services The Services we offer allow you to search through the Website and purchase products from a large number of Partner boutiques and brands worldwide. As part of the Services, we also provide some ancillary services such as arranging delivery of the products, providing you with customer service assistance and payment processing without charge. The specific Ram Leyokadia entity procuring such payment processing services will depend on your location. If you are located in the USA then Ram Leyokadia.com US LLC will procure the payment processing services; if you are located anywhere else in the world, Ram Leyokadia UK Limited or one of its affiliates will procure the payment processing services. Similarly, Ram Leyokadia US LLC manages and runs the Website platform and provides the Services in respect of sales made to customers in the US; whereas Ram Leyokadia UK Limited or one of its affiliates manages and runs the Website platform and provides the Services for sales made to customers outside of the US. However, as stated above, the contract for the purchase of the products is between you and the relevant Partner. This means that it is the Partner (not us) who is legally responsible for selling the products to you. Please note that the delivery logistics service is being provided by us to you and as such you are entering into a contract for delivery services provided by us. We may make a charge for these services which will be shown at checkout and prior to your purchase of the products. Your contract with us is concluded once the products have been delivered to you by the courier or have been collected by you from a Partner. In order to use the Services you must be over 18 years of age.

3) Our liability to you in relation to the Services If, in providing the Services to you, we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you started using the Services. We do not in any way exclude or limit our liability for: • (a) death or personal injury caused by our negligence; • (b) fraud or fraudulent misrepresentation; • (c) any other liability which cannot be limited by law. 

4) The products We attempt to be as accurate as possible in the description of the products displayed on the Website. However, as the descriptions are based on information provided to us by the Partners (who remain responsible for them), we cannot guarantee that all details are always accurate, complete or error free. Please contact our Customer Service Advisors if you would like more information about a product. The images of the products on the Website are for illustrative purposes only, and although we attempt to display colors accurately, we cannot guarantee that your computer's display of the images accurately reflect the true color of the products. We do not allow Partners to offer flawed items or products of lower quality than the corresponding market standards for sale on the Website. If an item you have ordered is not as described, is flawed or of a lower quality, you can return it to us and we will liaise with the Partner on your behalf. Once the item is received by the relevant Partner, you will receive a full refund of the defective product, or alternatively a discount, replacement or repair for the item where possible, agreed on a case by case basis by us. We will refund you any applicable delivery charges and any reasonable costs you incur in returning the products (we will advise you whether the products will be collected from you or whether you need to arrange for them to be returned). Please see section 10 below for details of how to arrange a return. As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect these legal rights. The products sold by the Partners are supplied for your domestic and private use only. You agree that you will not use the products for any commercial, business or re-sale purposes. You further agree that you will not export, reexport, or otherwise transfer the products to countries or territories that are the target of comprehensive embargoes or sanctions or to parties identified on the U.S. Treasury Department’s List of Specially Designated Nationals and Blocked Persons List or the E.U.’s Consolidated Financial Sanctions List. Neither we nor the Partners have any liability to you for any loss of profit, loss of business, interruption of business or loss of business opportunity. Ram Leyokadia guarantees that the Beauty products displayed on our site do not contain components that can cause risk to health, property or the environment.

6) Orders, prices, payment and taxes IMPORTANT: If you are purchasing products from any of the brands or boutiques listed at the end of section 20 below (“Selected Partners”), then additional or different terms may apply to you in this section. Please see section 20 below. The steps you need to take to place an order are explained in the "How to Order & Pay" section of our How to Shop page. By completing the checkout process and placing an order by clicking the "Place Order" button on the checkout page, you are offering to purchase the products from the relevant Partner (and not directly from us). Your order for the products is subject to these Terms and Conditions which are incorporated into the contract between you and the relevant Partner. All orders are subject to availability and confirmation of the order price, which is determined by the relevant Partner. After entering into the contract for the products with the Partner, the Partner will be under a legal duty to supply you with goods that are in conformity with the contract. Legal title to the product purchased will pass to you upon your payment being accepted. Risk in the product will remain with the Partner and/or Ram Leyokadia (as applicable) until it is delivered to you at the address specified when you placed your order. To order products you must be over 18 years of age and possess a valid credit or debit card (please see section (c) below for details of acceptable payment methods). By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order. The Website allows you to check your order and correct any errors before completing a purchase. Please take the time to read and check your order at each page of the order process as you are responsible for ensuring that the information you provide is accurate (for example, the correct products, quantities, size, color, etc.). (a) Formation of the contract between you and the Partner(s). The identity of the Partner is shown on the order confirmation page when you place an order. When you place an order, you will receive an email confirming receipt of your order. This email is only an acknowledgement for information purposes and it does not constitute acceptance of your order by the Partner. The contract between you and the Partner in relation to the products will not be formed until we have checked that the Partner accepts your order. If your order is accepted, we will send you a confirmation email, which concludes the contract between you and the Partner. The confirmation email will include a description of the products purchased in the order and certain other information about your rights to cancel the contract between you and the Partner (please see section 10 below for further information on your rights to cancel the contract). Only those products listed in the dispatch confirmation email are included in the contract between you and the Partner. (b) Pricing, availability and taxes Whilst we try and ensure that all details, descriptions and prices that appear on the Website are accurate, as this information is provided to us by the Partners, there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and, acting on behalf of the Partner, give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the products, you will receive a full refund as soon as possible. If you are viewing the Website from the UK or a country in the EU, the product prices advertised on the Website from Partners located within the EU are inclusive of the VAT charged by the relevant Partner. Delivery costs are not included in the prices and will be charged in addition. The delivery costs (which will include VAT charged by us) will vary depending on the products that you have ordered and your delivery address. Please see the "Shipping Information" section of our Orders and Shipping page for further details. The delivery costs applicable to your order will be clearly displayed at checkout before you place your order (and are included in the "Total Cost" amount shown on the order summary page). Depending on your delivery address, different taxation rules and additional charges may apply. If you are shipping items from a Partner outside of your territory, you may need to pay import duties upon receipt of the products. We will notify you during the checkout process if import duties are included or you may have to pay them upon receipt of the products. If they are not included, neither we nor the Partner have any control over these charges and we cannot advise on their amount. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information and a “landed cost estimate” before placing your order. Additional information is also available in the "Duties and Taxes" section of our Orders and Shipping page. For US customers, Ram Leyokadia.com US LLC may charge and collect applicable sales or use taxes on purchases made through the Website. Even if sales or use tax is collected, your purchase may be subject to sales or use tax unless it is specifically exempt from taxation. Many states require customers to file a sales/use tax return at the end of the year reporting all taxable purchases that were not taxed and to pay tax on those purchases. For more details, please contact your respective taxing authorities. Please note that if you return an item, the taxes and import duties will be refunded to you if they were originally included in the purchase price. By initiating a return, you agree to disclaim and assign exclusively to Ram Leyokadia (and to the exclusion of any other party), any right to or interest in duty drawback you may have with respect to the returned item. 

7) Delivery The estimated delivery date of the products will be stated in your order confirmation email. If you do not receive an estimated delivery date from us, we will deliver the order within 30 days after the date of dispatch. We (and not the Partners) supply delivery services to you and we will try to ensure that your order is delivered by the estimated delivery date if given,) but there may be circumstances where delivery is delayed because of events beyond our reasonable control (please see section 15 below for further information). If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay. Delivery times may vary depending on the availability of the products and your delivery address. Delivery times, including for Same Day delivery, are estimates only and cannot be guaranteed. The product(s) will be delivered to you directly by the Partner(s) so your order may arrive in multiple deliveries and at different times. In certain circumstances our delivery partner may leave your package outside or provide you with optional services when delivering your order, such as: (a) signature release: opting out of the requirement to provide a signature on delivery; (b) leave with neighbour, reception or security: re-directing the delivery to a neighbour, reception or security; (c) reschedule a new delivery date: selecting a delivery date that best suits you; (d) re-directing to a collection point: collecting your package from a collection point nearby. If our delivery partner leaves your package outside, or if you select any of the optional services (including through any default preferences you may have selected with our delivery partner separately) you acknowledge and agree that Ram Leyokadia shall bear no responsibility or liability for any loss or damage that may result from delivering your order in that way. Please also read the information on our Orders & Shipping page as this contains important information about your order and its delivery. We also offer the option to collect your order from a participating Partner. Please see our Click & Collect section for more details. 

8) International Delivery Details of the countries we deliver to can be found on our Orders & Shipping page. There are restrictions on some products for certain international destinations, so please review the information on that page carefully before placing an order. If you purchase products for delivery to an international destination, your order may be subject to import duties and taxes which are applied when the package reaches that destination. Please see section 7(b) (above) for more information on duties and taxes. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you breach any such laws. 

9) Returns and Cancellation Please see our Returns & Refunds Policy for information on returns, and our Free Returns service. For further information on cancelling your order under the CCRs, please see below. Please note that in certain cases the Partner may reject your return of a product and Ram Leyokadia (or any of its group companies) may, at its sole discretion, choose to purchase the product from you. You agree that legal title to such product will automatically pass to Ram Leyokadia (or its relevant group company) upon Ram Leyokadia(or its relevant group company) choosing to purchase such product from you. Cancelling under the Consumer Contracts Regulations Depending on where you live, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCRs") or equivalent consumer legislation in the EU. This means that, during a certain cancellation period, if you change your mind or for any other reason you decide you do not want to keep the purchased products, you can notify us of your decision to cancel the order. Once the products are returned to the relevant Partner you will receive a full refund, including the original delivery costs; however you will be liable to arrange and cover the full cost of returning the order to the Partner. Please note, our Free Returns service (see Returns & Refund Policy) is not available for orders cancelled under the CCRs. How to cancel under the CCRs: Except in relation to certain types of products as set out in the Returns Policy, you may cancel a contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the products ("cooling-off period"). To cancel a contract, you must clearly inform us, preferably: • By telephone on +44 (0) 20 3510 0670, giving us your name, address and order reference; or • By completing and returning the cancellation form and sending it to the address set out in the form. If you cancel an order (or part of an order) during the cooling off period, you must return the product(s) within 14 days after the day on which you notify us of the cancellation, and ensure the item(s) comply with the conditions of our Returns Policy. If you cancel a contract between us within the 14-day cooling-off period, we will process the refund due to you as soon as possible. In any case your refund will be completed within 14 days after the day on which the Partner received your return, or if earlier, the day on which we receive evidence that you have returned the product(s) to the relevant Partner’s address. You will have to bear the full cost of returning the product(s) to the Partner. For returns using our Free Returns service, please see our Returns & Refunds Policy.

10) Our Website This section sets out the rules that apply to your use of the Website (whether or not you use it to order products or just to browse). By using the Website, you agree to these rules. If you do not agree to these rules, you are not permitted to use the Website and you should leave it immediately. (a) Access to the Website The Website is made available free of charge and you are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and Conditions, and that they comply with them. Access to the Website is permitted on a temporary basis and it does not include any commercial use of the Website or its contents. You must not reproduce, copy and/or exploit the Website for any commercial purposes without our prior written consent. We reserve the right to withdraw or amend the Website without notice and, from time to time, we may restrict access to all or parts of the Website. We will not be liable to you if, for any reason, the Website is unavailable at any time or for any period. When you visit the Website and/or submit an order, you are communicating with us electronically and you agree that all agreements, notices, disclosures and other communications that we send to you electronically (whether on our behalf or on behalf of the Partners) satisfy any legal requirement that same communications be in writing. (b) Your conduct You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way. You understand that you are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.   You must not use the Website for any of the following:   In any way that breaches any applicable local, national or international law or regulation. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. To send, use or reuse any material that is: (i) illegal, offensive, abusive, indecent, defamatory, obscene or menacing, and/or (ii) in breach of copyright, trademark, confidence, privacy or any other right, and/or (iii) otherwise injurious to third parties, and/or (iv) objectionable, and/or (v) which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam". To cause harm, annoyance, inconvenience or needless anxiety to any person.   Breaching these provisions would constitute a criminal offence under the Computer Misuse Act 1990. We, in compliance with any enforceable law or public order, will report any such breach to the relevant law enforcement authorities and disclose your identity to them. If you breach any of the Terms and Conditions and/or any Third Party Products and Services’ terms and conditions, you will indemnify us in full against all costs, expenses, liabilities, damages and losses (excluding any indirect, incidental or consequential loss), including any interest, fines and legal or other professional fees and expenses awarded against or incurred or paid by us and/or any member of our group as a result of or in connection with your breach.   (c) Third Party Products and Services on the Website   The Website may contain services and/or products (including add-ons and applications) offered by third parties other than our Partners (the “Third Party Products and Services”). Your use of these Third Party Products and Services may be subject to additional terms and conditions which we recommend you review before first using such Third Party Products and Services and continue to review for any changes. We disclaim any responsibility or liability for or in connection with your use of any Third Party Products and Services. We reserves the right to suspend, withdraw, terminate and/or amend your access to the Websites and/or Services, including but not limited to Third Party Products and Services, in the event that you breach any Third Party Products and Services’ terms and conditions. Use of Third Party Products and Services is entirely at your own risk.   We make no guarantee that any or all features of the Websites, Services or Third Party Products and Services will work on any particular device.   (d) Linking   We are happy for you to link to the Website but you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it (such as by using a link to suggest any form of association or endorsement by us). We reserve the right to withdraw linking permission at any time and, if we instruct you to remove a link to the Website, you must do so without delay.   Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.   (e) Our liability in relation to the Website   We may update or change the Website or its contents at any time but we are under no obligation to do so. Please note that this means any of the content on the Website may be out-of-date at any given time. The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. We make no representations, warranties or guarantees, whether express or implied, that the Website, or any content on it, is accurate, complete, up-to-date or will be free from errors or omissions. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website, or any content on it, whether express or implied.   We will not be liable to you or any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with: (i) use of, or inability to use, the Website; or (ii) use of or reliance on any content displayed on the Website.   Please note that we only provide the Website for domestic and private use and, as such, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.   We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it. We do not in any way exclude or limit our liability for: 1. death or personal injury caused by our negligence; 2. fraud or fraudulent misrepresentation; 3. any other liability which cannot be limited by law. Different limitations and exclusions of liability will apply to liability arising as a result of our supply of the Services to you (as set out in section 4) and the Partners’ supply of the products to you.

11) Privacy Policy We only use your personal information in accordance our Privacy Policy. Please take the time to read this carefully, as it includes important information about how we collect and use your data. By using the Website, you consent to the use of your data as described in our Privacy Policy and you warrant that all data provided by you is accurate.

12) Intellectual property, software and content We are the owner or the licensee of all intellectual property rights in the Website and its content (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software including the presentation and compilation of the same) ("Content"). The rights in the Website and the Content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors' rights and database right laws. All such rights are reserved. You must not systematically extract and/or re-utilise parts of the Website or the Content. In particular, you must not use any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the Website. You must not create and/or publish your own database that features substantial parts of the Website (e.g. our prices and product listings) without our prior written consent. Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on the Website are in no way associated, linked or affiliated with us. Any trademarks/names featured on the Website are owned by the respective trademark owners.

13) Ethical sourcing policy As a reputable and trusted business committed to offering its customers high quality products, we recognise our obligation to ensure that all Partners and other suppliers are operating ethically. We expect all Partners and other suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights. All Partners and other suppliers are expected to comply with their national employment laws and regulations with particular regard to: minimum age of employment, freely chosen employment, health and safety, freedom of association and the right to collective bargaining, no discrimination, no harsh or inhumane treatment, working hours, rates of pay and terms of employment. We will never knowingly allow a Partner to offer its products on the Website if such products are sourced from countries which are in breach of these principles. We also look to the Partners and other suppliers to instil these principles when dealing with their own supplier base. Because of the sometimes complex nature of the Partners and other suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of the products. However, as we continue to grow, we recognise the importance of being proactive and doing everything within our power to support the rights of those involved in the manufacture of the products. In order to address the changing needs of our customers, Ram Leyokadia will stop listing products made from fur and endangered species on its Website by 31 December 2019. After this date, there will no longer be any products made from fur or endangered species available on the Website. Fur products are defined as products made entirely from furs or made with fur trims. We also require all exotic skin products listed to have CITES certification and will not allow the listing of exotic skin unless permitted according to CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora) and IUCN (International Union for Conservation of Nature).

14) Kidswear policy The Ram Leyokadia Kidswear product safety policy sets out guidelines to highlight the types of products that Partners might be restricted to sell via the Ram Leyokadia platform due to product safety restrictions. Our policy states that Partners should seek regular independent advice and assurances from the brand/manufacturer/importer from whom the product is purchased to determine whether the goods are permitted to be sold into the country and where applicable, the state, in which the buyer is located. While we work closely with our Partners, it is our Partner’s responsibility to ensure that the goods they sell comply with all applicable product laws and regulations, such as Flammability Standards, Certificates of Compliance and Tracking Labels. Our Customer Service Advisors can liaise with the relevant Partner if you require additional information.

15) Ram Leyokadia invitation-only Sales Selected brands only. Invited customers must be signed in to view the offer on the ram leyokadia site or app. As this is an exclusive event just for you, details must not be shared or advertised in any way, including, but not limited to, on any website, blog, social media account, messaging application, email, word of mouth, etc.